You can check the status of your deposit transaction here.
See below common questions around crypto deposits:
Incorrect Address
If you have sent the transaction to the wrong address, contact the recipient.
If you don't know the owner of the address, there's no way to retrieve the funds.
Incorrect Coin/Network
Stake only accepts specific coins and networks for deposits.
Transactions of non-accepted coins or coins sent via the wrong network will not be credited.
Tips to avoid these errors:
Double-check the blockchain network.
Ensure coin compatibility with the platform.
Send a small test amount first.
Copy and paste or scan the QR code for the crypto address.
Carefully review everything before sending, as blockchain transactions are usually irreversible.
Incorrect Tag/Memo
Cryptocurrencies like EOS/XRP require both the correct address and a MEMO/TAG to credit funds to the Stake balance. If a mistake occurs, contact live support to initiate the recovery process.
Transaction Fees
All cryptocurrencies require a transaction fee to be paid for the transaction to be processed.
If the fee you've provided is too low, the transaction may take longer to be confirmed and processed by the network.
Pending Deposits
Transaction status can be checked under the notification button or transaction history.
Confirmation by miners is necessary before funds are credited to your Stake balance.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.