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Waiting for a crypto deposit?
Waiting for a crypto deposit?

General information about crypto transactions

Updated over a week ago

Still waiting for your Crypto deposit?

It's always frustrating when you make a crypto deposit and it doesn't show up in your account right away. But don't worry, there are a few common reasons why this can happen and we're here to help you figure it out! Remember you can check the status here - Transactions > Deposits.

1. Delayed Deposits:

One of the most common reasons for a delay in a crypto deposit is the network itself. The blockchain network can sometimes experience congestion, which can cause delays in processing transactions. These delays can vary from a few minutes to several hours, depending on the level of congestion on the network and what blockchain/crypto you are using.

2. Transaction Fees:

Another reason for a delay could be due to transaction fees. Some cryptocurrencies require a fee to be paid in order for the transaction to be processed. If the fee you've paid is too low, the transaction may take longer to confirm and be processed by the network.

3. Wrong Wallet Address/Tag:

It's also possible that you may have accidentally sent your crypto to the wrong wallet address or missed out on including the correct tag/identifier. In this case, the transaction may have been sent to an incorrect address or may not be able to be processed by the recipient's wallet. Please double-check the address and tag before sending any crypto in the future.

What can you do if your deposit is delayed?

If your deposit has not been credited within a reasonable timeframe, please do not hesitate to reach out to customer support. Our team will be able to look into the issue and provide you with an update on the status of your deposit.

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