In order to make your first withdrawal, you need to complete Know Your Customer (KYC) Level 2 verification.
Before making a withdrawal using a specific payment method, you should have made a deposit using the same method prior to successful withdrawals.
Please follow the steps below on how to withdraw via bank transfer with Canadian Dollars:
1. Upload your identity document for KYC Level 2 verification
Make sure to upload one of the following documents:
International passport
National ID card (both sides)
Driving license (both sides)
2. Enter the amount to be withdrawn in the cashier and click on "Withdraw".
You will be directed to a 3rd party service that will allow you to withdraw with fiat currency selected.
3. Find the email sent to you after initiating the withdrawal request.
Locate the email with a title similar to:
"INTERAC e-Transfer: Payper Inc. has sent you money - Message: *******"
4. Within that email, select your bank.
5. Log into your bank account if you are not automatically redirected.
6. You will receive a second email.
Enter the Secret Answer which is found in the email titled:
"Here is some important information about your incoming Interac e-Transfer (SECRET ANSWER)."
7. The funds will be deposited into your bank account.
Tip: If you can't find these emails, please enter the title in search in order to check your mailbox and check your junk/spam folders as well.
Note: Interac transactions take up to 3 business days. Usually transactions are much faster, but in certain cases transactions can take up to 3 business days, weekends and public holidays are not included.
For more information about depositing and withdrawing funds in CAD, read our comprehensive guide on Stake.com.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.