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How to report issues with third party providers?
How to report issues with third party providers?
Updated over a week ago

Evolution Gaming

  • Evolution Gaming offers live chat support for any errors or disputes within their games.

  • To access live support, click the headset icon in the lobby or in-game chat window.

  • Explain the issue to the agent. If they direct you to contact Stake's support, ask for the "Case ID" and provide it to our support team for a resolution.

Pragmatic Play Live

  • Pragmatic Play Live offers 24/7 live chat support for user inquiries and issue resolution.

  • To access live support, click the headset icon in the top-right corner of your in-game screen or in the open chat window.

  • Explain your issue, including relevant information, and allow time for a response. They will assist in resolving the matter.


Other providers

  • For technical faults with other providers on our platform, record the:

    • Time

    • Game

    • Currency pair

    • Bet ID (if possible)

  • Immediately initiate a conversation with our customer support team or email [email protected].

If you have any questions or need further clarification, please don't hesitate to reach out to our Customer Support Team. We're here to assist you 24/7.

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