This error occurs when the name of the user registered on the MuchBetter platform does not match the name entered on the Stake platform.
To resolve this issue, you should follow the steps below:
Verify the phone number: The first step is to ensure that the phone number entered on the Stake platform is the same as the one registered on the MuchBetter account. This is essential to maintain consistent identification in both systems.
Update the name: If there is a name discrepancy between the accounts, the Stake support team can easily correct it. You should contact support and provide the necessary information to update the name on the Stake account, ensuring that it matches the name registered on MuchBetter.
Our customer support will be available to assist throughout the process, ensuring you have a smooth and hassle-free experience.