If there is a discrepancy between the amount requested on the stake deposit screen and the amount actually transferred, the deposit will not be reflected automatically, manual deposit procedure is required by the payment processing company.
Please contact our our live support team with a screenshot of the proof of payment confirming the following information at the time of the transfer:
Transaction date
Withdrawal Account
Name of the request
Recipient (including bank name, branch name and account number)
Date of transfer
Amount to be transferred
If you do not have proof of payment, please contact your bank.
Please deposit the amount requested for deposit as it may take some time for the payment agent to process the manual deposit procedure. If you have entered an incorrect amount when applying for a deposit, please enter the desired amount and then complete the deposit procedure. (The transaction of the wrong amount will be automatically canceled after a period of time.)