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Casino Exclusion

Sports only mode and how to have it set

Updated this week

In case you're a sports only player, you might be interested to know that we offer a partial exclusion where you will be locked from all casino games, but will still be able to play on the sportsbook. ⚽

This restriction only impacts the games you are able to play. It has no other effects on your account. You will still be able to deposit, withdraw, use the chatroom, send tips etc.

Short-term Casino Exclusion

For a shorter duration of up to 1 week, you can contact our live support team and ask to have the restriction set up on your account.

Available time frames that are offered are:

  • 1 day (24 hours)

  • 2 days

  • 3 days

  • 5 days

  • 7 days

Extended Casino Exclusion

In case you wish to be excluded from the casino section for longer than a week, you need to reach out to us via email at [email protected], and we will start the 2 stage procedure that works similarly to our Self Exclusion process.

Upon contact, a 24 hour "cooling-off" period will be started on your account. After 24 hours, our team will contact you again and ask you to confirm your decision within the next 24 hour. These are the durations offered:

  • 1 month

  • 3 months

  • 6 months

  • 1 year

  • indefinitely

If you change your mind, you're free to reply back to our 2nd email and cancel the process. Note that if you don't reply at all for 24 hours after the 2nd email, this restriction will automatically expire.

Important Notice

Once set, this restriction is irreversible. In case you wish to play casino games once again, you will need to wait for the restriction to expire naturally. In case of a permanent casino exclusion, it will not be possible to remove it.

As always, our support team is here for you 24/7, so if you need any further clarification, feel free to reach out at any time. 😊

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