Product Exclusion lets you block yourself from Casino or Sportsbook while keeping the rest of your account active. You choose the product and how long the exclusion lasts.
It's important to note that this restriction only affects the games you can play and has no other impact on your account. You'll maintain the ability to make deposits, withdraw funds, engage in the chatroom, claim bonuses, and perform other account-related activities as usual.
Casino Exclusion
You'll be restricted from all casino games but will still have access to Stake Poker and be able to place bets on our Sportsbook.
Sportsbook Exclusion
You'll be restricted from placing any sports bets but will still have access to all casino games and Stake Poker.
How do I set a product exclusion?
Select Request Product Exclusion
Choose Casino or Sportsbook
Choose your duration and select Continue
Your exclusion is applied immediately, there's no need to contact our support team.
You can select one of the following durations:
24 hours
7 days
30 days
90 days
Indefinite
It's important to note that a fixed-period exclusion cannot be reversed once it is in place. If you wish to access the product again, you must wait for the exclusion to expire on its own.
In the case of an indefinite product exclusion, you can request a return to play at any time by emailing support@stake.com from your registered account email, subject to manual review. If a previous request has been declined, you may be required to wait before submitting a new one.
Longer durations were previously available. If your current exclusion runs for longer than 90 days, you can also request a return to play using the same email address.
Looking to exclude yourself from Stake Poker?
Poker exclusion isn't part of the Product Exclusion tool. See Poker Exclusion for how to request one.
Product Exclusion vs Self Exclusion
A product exclusion blocks one product and leaves the rest of your account active. A self exclusion blocks your entire account.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.