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Reporting issues with third party providers
Reporting issues with third party providers

How to contact the support teams for third party providers

Vladimir avatar
Written by Vladimir
Updated over a week ago

Evolution Gaming

Evolution Gaming offers a convenient live-support chat to assist with any errors or disputes within their provided games.

To access the live support option all you need to do is click the headset from the lobby in the top-right corner of your screen, or if you are in a game, open their in-game chat window and then click the headset icon.

Explain the issue that has occurred to the live-support agent and they’ll assist you however needed, but in the event that they tell you to contact Stake’s support, ask for the “Case ID” and then supply it to our support staff. They'll help resolve this for you.

Pragmatic Play Live

Pragmatic Play also offers a 24/7 live-support chat for users to ask questions and query if any issues were to arise.

To access their live-support, you need to click the headset icon in the top-right of your in-game screen. Or, if you have chat open, click the headset icon to switch to Live-Chat. You cannot access it from the lobby.

Explain your issue to them, including any relevant information such as what has happened and allow adequate time for them to respond. They'll help resolve this for you.

Other providers

If you experience a technical fault with any of the other providers on our platform, you should record down the time, game, currency pair and if possible the bet ID and immediately initiate a conversation with our Live Support staff, or email them at [email protected]

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