If you are making a deposit by bank transfer, you must enter your bank transfer ID in the Requested Name field. If this is not entered, the deposit will not be reflected automatically and your deposit will require manual processing.
Please contact our live support team with a screenshot of the payment receipt confirming the following information at the time of transfer:
Transaction date
Withdrawal Account
Name of the request
Recipient (including bank name, branch name and account number)
Date of transfer
Amount to be transferred
If you do not have proof of payment, please contact your bank.
Please note that if you make a deposit repeatedly without entering your transfer ID, it may not be possible to contact the processing company until 24 hours have passed since the transfer was made.
Tip: Please be sure to include your transfer ID when making the transfer as it may take some time for the settlement agent to process your payment manually.