Skip to main content
All CollectionsAccountManaging Your Account
What to do if you are unable to access your Two-Factor Authentication (2FA)?
What to do if you are unable to access your Two-Factor Authentication (2FA)?
Updated this week

If you are unable to access your two-factor authentication (2FA) code, please contact us at [email protected] using the email associated with your account. We'll then initiate the 2FA recovery process.

To verify your account ownership, we will request certain account-related information. Upon successful review and verification of the provided data, you will regain access to your account within 48 hours.

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.

Did this answer your question?